FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ section. Here you will find answers to the most frequently asked questions about our online shop. If you have any further questions, please do not hesitate to contact us.

orders

1. How can I place an order?

• You can place an order by adding the items you want to your shopping cart and completing the checkout process. Follow the instructions to enter your shipping and payment information.

2. Can I change or cancel my order later?

• Changes or cancellations are only possible as long as the order has not yet been shipped. Please contact us as soon as possible at truekanakessence@gmail.com
• 3. How can I track the status of my order?
• After shipping, you will receive an email with a tracking number. You can use this to check the status of your delivery online.

Return and Exchange

1. How can I return an item?

• If you would like to return an item, please contact us at info@truekanak.de to receive a return form. Returns must be made within 14 days of receiving the order.

2. Who bears the costs for the return shipment?

• The return costs are to be borne by the customer unless it is an error on our part.

3. When will I receive my refund?

• Once we have received and inspected the return, we will refund the purchase amount to the original payment method within 7-10 business days.
• products

Are the colors of the products in the pictures accurate?

• We make every effort to display the colors of our products as accurately as possible, however slight variations may occur due to differences in screen displays.